Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, you have the right to request details of the personal information we hold about you. If you would like a copy of the information we hold, please contact us in writing at: Quest Campers 23 ventnor road, Liverpool l15 4jf Alternatively, you can email us at: questcampersuk@gmail.com There is no fee for accessing your personal data unless the request is unfounded, repetitive, or excessive, in which case a reasonable fee may be charged to cover administrative costs. If you believe that any information we are holding about you is incorrect or incomplete, please contact us as soon as possible using the details above. We will promptly correct or update any information found to be inaccurate.
If you reside in certain territories, including the United Kingdom and the European Union (EU), you have a number of rights in relation to your personal information. While some rights apply generally, certain rights apply only in specific circumstances. These rights include:
Access: You have the right to request access to and receive a copy of the personal information we hold about you. To do so, please contact us using the details provided below.
Correction, Restriction, and Deletion: You have the right to ask us to correct any inaccurate information, restrict how we use your information, or request its deletion. Unless we are required to retain data for legal or regulatory reasons, we will comply with such requests.
Objection: You have the right to object to (i) our processing of your information where it is based on legitimate interests and (ii) receiving marketing communications from us, even after you have initially given consent. If you object, we will stop processing your personal information unless we have compelling legitimate grounds or legal obligations to continue.
Complaint: If you are concerned about how we are handling your personal information, you have the right to lodge a complaint with your local data protection authority. In the UK, this is the Information Commissioner’s Office (ICO).
At Quest Campers, we strive to meet the highest standards when collecting, using, and protecting your personal information. We take any concerns or complaints about privacy very seriously and encourage you to contact us if you feel that our practices are unfair, misleading, or inappropriate. We are also happy to provide any further information or clarification about how we handle personal data. Please get in touch with us at the contact details provided below.
Like most modern websites, Quest Campers uses cookies to help improve your browsing experience. A cookie is a small text file that is stored on your device. With your permission, cookies allow us to understand how visitors use our site — for example, which pages are most popular and how people interact with our content.
Because our website is built using Framer, it may also use cookies for performance tracking and to support certain features that improve usability and design. These cookies help us make the site work better for you by remembering your preferences and tailoring the experience to suit your needs.
Cookies do not give us access to your computer or any personal information, unless you choose to share it with us. You are always in control — you can accept or decline cookies at any time. Most web browsers accept cookies automatically, but you can adjust your settings to disable or manage them if you prefer. Please note that turning off cookies may limit the functionality of parts of our website.
Quest Campers retains your personal information only for as long as necessary to provide you with our services and as outlined in this Privacy Policy. In some cases, we may also be required to retain certain information to comply with our legal and regulatory obligations, to resolve any disputes, and to enforce our agreements.
In general, we keep your personal data for a period of 7 years after your last interaction with us, unless a longer retention period is required by law. After this period, your information will be securely deleted from our systems.
At Quest Campers, the privacy and protection of your personal information is extremely important to us. We are committed to safeguarding your data and keeping it secure. Any user statistics we may share with trusted partners or for internal analysis are provided only in an aggregated and anonymised form and do not include any information that can personally identify you.
Please be aware that communications sent via email over the internet are not encrypted and may not be completely secure. While we take strong precautions to protect your personal information once we receive it, we cannot guarantee the security of information transmitted to or from our website or email communications. You acknowledge that you send and receive such communications at your own risk.
If you need to share sensitive or confidential information with us, we encourage you to contact Quest Campers by telephone or post instead of using email. Once we have received your information, we use secure systems and procedures to protect it against unauthorised access, disclosure, or loss.
Your trust means everything to us, and we continually review our security measures to ensure your data remains safe.
At Quest Campers, we take your privacy seriously and limit access to your personal information to only those who genuinely need it to provide you with our services. Your personal information — including your name, contact details, vehicle information, and any communication you have with us — is accessible only by:
Quest Campers staff who manage customer enquiries, bookings, campervan conversions, customer service, and aftercare. All staff members are trained in data protection and understand the importance of safeguarding your information.
Trusted third-party service providers who assist us in operating our business. This may include our website hosting provider, booking system, email communication platform, and secure payment processors. These third parties are required to handle your data confidentially and are only permitted to use it to perform services on our behalf.
We ensure that all third parties we work with comply with strong data protection and security standards, and we do not allow them to use your information for their own purposes, including marketing, unless you have explicitly given consent.
We do not sell, rent, share, or otherwise disclose your personal information to unrelated businesses, marketing agencies, or any other third parties for their own marketing purposes.
In rare cases, we may be required to disclose your information if required to comply with a legal obligation, enforce our site policies, or protect our rights, property, or safety, or the rights, property, or safety of others.
We retain access to your information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, after which it will be securely deleted in line with our internal data retention policies and legal obligations.
Your trust is extremely important to us, and we are committed to protecting your personal data every step of the way.
When you contact Quest Campers through our website, email, phone, or social media, we may collect personal details such as your name, email address, phone number, and information about your vehicle. The more accurate information you provide, the better we can tailor your conversion and deliver the service you're looking for.
We may share your information with trusted third-party service providers (such as booking or payment platforms), but only for the purpose of delivering the service — never for marketing unless you’ve given us permission.
If you make a payment, we or our payment processors may require billing or banking details (e.g. sort code and account number). These are handled securely and are not shared with anyone else without your clear consent.
We may use your information to contact you about your camper conversion — by phone, email, or post — where necessary to complete your booking or answer your questions.
If you’ve given your explicit consent, we may also send you occasional updates about special offers, promotions, or new services from Quest Campers. You can unsubscribe at any time:
By clicking the unsubscribe link in our emails
By emailing us at questcampersuk@gmail.com
Or writing to us at the address listed on our Contact page
We will never sell or share your data for marketing purposes, and we keep all personal data in line with UK GDPR and our internal retention schedule.
We also collect anonymised technical data (like IP address, browser type, and site visit behaviour) to help us improve website performance and understand how visitors use the site.
Why we need your information
Quest Campers relies on a number of legal bases to collect, use, and share your information, including:
As needed to provide our services, such as when we use your information to process your enquiry or booking, arrange your installation, settle disputes, or provide customer support;
When you have given your clear consent, which you may withdraw at any time, such as by subscribing to our mailing list for special offers, updates, and promotions;
If necessary to comply with a legal obligation or court order, or in connection with a legal claim, such as retaining information about your booking if required for tax or legal purposes; and
As necessary for the purpose of our legitimate interests, where those interests are not overridden by your rights or interests — for example, using your information to provide and improve our services and to communicate important updates related to your booking.
This privacy policy describes how and when Quest Campers collects, uses, and shares information when you use the questcampers.com website or its related sites and services. This Privacy Policy does not apply to the practices of third parties that we do not own or control, including services such as Calendly, Framer, and Gmail, or any other third-party services you access through our website. Quest Campers is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement. Quest Campers may update this policy from time to time by amending this page. We recommend checking this page periodically to ensure that you are happy with any changes. This policy is effective from 26th April 2025.
Your acceptance of this statement
WHAT INFORMATION IS COLLECTED AND HOW THE INFORMATION IS USED
HOW DO WE PROTECT YOUR INFORMATION
HOW WE USE COOKIES
YOUR RIGHTS
ACCESS TO PERSONAL INFORMATION